3870 NUCLEO - Omnichannel-Lösung für das CVC

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Location: Canton ZH
Procuring office: Verkehrsbetriebe Zürich (VBZ)

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Awarded

According to the simap publication. Values that are not given are deliberately missing here.

Awarded to

As published on simap.ch: winner and price (with or without VAT, as stated).

Award of 05.11.202510 bids
- Mobatime AG, DübendorfCHF 676’415.70 without VAT

Awards of this contracting authority

Justification

Wirtschaftlich und qualitativ bestes Angebot. Anbieter hat in allen Belangen die meisten Punkte erhalten.

AI summary

Pro

With Pro, an AI summarises this tender: services, requirements, conditions, dates and award criteria, with key figures, a timeline and the weighting, each with the literal quote from the publication.

This is how an AI summary is structured

In brief
Services
Requirements
Conditions
Dates
Award criteria

An example of the structure without content: no summary is stored for this tender yet.

What is being procured?

Scope of work

Mit vorliegender Ausschreibung wird eine Software-as-a-Service (SaaS) Omnichannel Lösung beschafft. Diese ergänzt die bestehende CRM-Lösung mit einer zentrale Kundenkontaktkanal-Verwaltung bzw. einem einheitlichen Routing. Der angestrebte Customer Relationship Hub dient der Bearbeitung von Kundenanfragen im Bereich des öffentlichen Verkehrs. Es sollen mindestens 80 Nutzer auf dem neuen System berechtigt werden (inkl. Nutzungspauschalen etc.).

Key facts, codes and options

Type of contract: Service
Procedure: Open procedure
Trades: Not evident from the available publication data.
CPV: CPV 72000000 – IT services: consulting, software development, Internet and support
CPV 48445000 – Customer Relation Management software package
CPV 72212445 – Customer Relation Management software development services
CPV 72230000 – Custom software development services
CPV 72262000 – Software development services
Options: Not evident from the available publication data.
Variants: Not evident from the available publication data.
Partial offers: Not evident from the available publication data.

TEXFY assessment: Products, installations, quantities, technical specifications and exclusions are not structured fields of the publication. TEXFY does not analyse the free text on them: check the original text and the tender documents.

Market data for this service

From awards published on simap.ch, without rankings and without rating companies.

Comparable awards

IT services and operations, canton of Zurich, last 12 months

143 awards, bids (median): 6.

Awards: IT services and operations

Range of award prices

IT services and operations, canton of Zurich, last 12 months

CHF 530’78710 % of the prices were lower

CHF 1’742’592Median: half were lower

CHF 9’210’38210 % of the prices were higher

8 out of 10 award prices were between CHF 530’787 and CHF 9’210’382.

From 289 published award prices in CHF from 12.11.2025 to 04.11.2026, with or without VAT, as published. A single contract can differ widely.

Official source

Go to the official tender

simap project number: 16842
Publication number: 16842-05
Covered by international agreements: Yes
TED (EU): Publication on ted.europa.eu (opens in a new tab)

Checked against simap: 11.11.2026, 08:08

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Award, reasons and appeal

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