Support Digitaler Schalter und eBau Kanton Thurgau

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Location: Canton TG
Procuring office: Amt für Informatik Thurgau

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Awarded

According to the simap publication. Values that are not given are deliberately missing here.

Awarded to

As published on simap.ch: winner and price (with or without VAT, as stated).

Award of 06.07.20262 bids
- Callpoint AG, BaselCHF 616’438.81 incl. VAT

Awards of this contracting authority

Justification

Gemäss Art. 41 IVöB erhält das vorteilhafteste Angebot den Zuschlag. Als solches gilt dasjenige, welches die Zuschlagskriterien am besten erfüllt. Gemäss der oben dargestellten Bewertung trifft dies auf das Angebot der Callpoint AG zu, welche am besten bewertet wurde.

AI summary

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In brief
Services
Requirements
Conditions
Dates
Award criteria

An example of the structure without content: no summary is stored for this tender yet.

What is being procured?

Scope of work

Mit der vorliegenden Ausschreibung wird der 1st Level Support für den Digitalen Schalter (DS) und eBau des Kantons Thurgau beschafft. Ziel ist die Sicherstellung eines erreichbaren 1st Level Supports für Telefon- und E-Mail-Anfragen, die Grundqualifizierung und Triage von Anliegen sowie die organisatorisch getrennte Bearbeitung fachlicher und technischer 1st-Level-Anliegen. Die Ticketführung erfolgt im System Serviceware des Kantons Thurgau.

Key facts, codes and options

Type of contract: Service
Procedure: Open procedure
Trades: Not evident from the available publication data.
CPV: CPV 72000000 – IT services: consulting, software development, Internet and support
CPV 72253000 – Helpdesk and support services
CPV 72261000 – Software support services
Options: Not evident from the available publication data.
Variants: Not evident from the available publication data.
Partial offers: Not evident from the available publication data.

TEXFY assessment: Products, installations, quantities, technical specifications and exclusions are not structured fields of the publication. TEXFY does not analyse the free text on them: check the original text and the tender documents.

Market data for this service

From awards published on simap.ch, without rankings and without rating companies.

Comparable awards

IT services and operations, canton of Thurgau, last 12 months

4 awards, bids (median): 3.

Awards: IT services and operations

Range of award prices

IT services and operations, all of Switzerland, last 12 months

CHF 96010 % of the prices were lower

CHF 1’120’962Median: half were lower

CHF 11’591’20810 % of the prices were higher

8 out of 10 award prices were between CHF 960 and CHF 11’591’208.

From 1’080 published award prices in CHF from 11.11.2025 to 09.11.2026, with or without VAT, as published. A single contract can differ widely.

Official source

Go to the official tender

simap project number: 33147
Publication number: 33147-02
Covered by international agreements: Yes

Checked against simap: 10.11.2026, 18:02

Export

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More in the guide

Award, reasons and appeal

Contract awards in Thurgau: monthly reports

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