Beschaffung Software IT Service Management

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Location: Place open, contracting authority in canton LU
Procuring office: APP Unternehmensberatung AG
Requesting office: Gemeindeverband ICT

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Awarded

According to the simap publication. Values that are not given are deliberately missing here.

Awarded to

As published on simap.ch: winner and price (with or without VAT, as stated).

Lot 1: Beschaffung Software IT Service ManagementAward of 19.02.20256 bids
- ITConcepts-Solutions GmbH, RotkreuzCHF 846’330.26 without VAT

Awards of this contracting authority

Justification

Den Zuschlag erhält die Firma ITConcepts Professional GmbH, welche ein formell korrektes Angebot eingereicht hat, alle Eignungskriterien sowie alle technischen Spezifikationen erfüllt und die Zuschlagskriterien mit hohen Werten erfüllen konnte.

AI summary

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In brief
Services
Requirements
Conditions
Dates
Award criteria

An example of the structure without content: no summary is stored for this tender yet.

What is being procured?

Scope of work

GL01: Konzeption, Realisierung und Einführung der angebotenen ITSM-Lösung mit einem Selfcare Portal

Im Rahmen der Konzeption wird die Umsetzung der zu implementierenden Prozesse und Funktionalitäten detailliert beschrieben. Anschliessend wird die konzipierte ITSM-Lösung realisiert und getestet. In der Einführungsphase wird die ITSM-Lösung produktiv gesetzt und allfällige Einführungsprobleme analysiert und behoben.

GL02: Betrieb der angebotenen ITSM-Lösung für 4 Jahre

Diese Grundleistung beinhaltet den Betrieb, Wartung und Support der ITSM-Lösung für 4 Jahre.

Key facts, codes and options

Type of contract: Service
Procedure: Open procedure
Trades: Not evident from the available publication data.
CPV: CPV 72000000 – IT services: consulting, software development, Internet and support
Options: Not evident from the available publication data.
Variants: Not evident from the available publication data.
Partial offers: Not evident from the available publication data.

TEXFY assessment: Products, installations, quantities, technical specifications and exclusions are not structured fields of the publication. TEXFY does not analyse the free text on them: check the original text and the tender documents.

Market data for this service

From awards published on simap.ch, without rankings and without rating companies.

Comparable awards

Software supply, all of Switzerland, last 12 months

386 awards, bids (median): 3.

Awards: Software supply

Range of award prices

Software supply, all of Switzerland, last 12 months

CHF 211’71510 % of the prices were lower

CHF 654’450Median: half were lower

CHF 5’460’32410 % of the prices were higher

8 out of 10 award prices were between CHF 211’715 and CHF 5’460’324.

From 363 published award prices in CHF from 10.11.2025 to 09.11.2026, with or without VAT, as published. A single contract can differ widely.

Official source

Go to the official tender

simap project number: 6597
Publication number: 6597-02
Covered by international agreements: Yes

Checked against simap: 10.11.2026, 18:02

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Award, reasons and appeal

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