(25020) 708 First Level Support BLW

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Location: All of Switzerland
Procuring office: Bundesamt für Bauten und Logistik BBL
Requesting office: Bundesamt für Landwirtschaft BLW

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Awarded

According to the simap publication. Values that are not given are deliberately missing here.

Awarded to

As published on simap.ch: winner and price (with or without VAT, as stated).

Award of 17.10.20254 bids
- DialogWorld AG, St. GallenCHF 2’107’841.90 incl. VAT

Awards of this contracting authority

Justification

Den Zuschlag erhält die Firma DialogWorld AG. Die Zuschlagsempfängerin überzeugte mit aussagekräftigen Referenzprojekten (ZK 2), sehr gutem Qualitätsmanagement (ZK 3) und Weiterbildungsmassnahmen ihrer Mitarbeitenden (ZK 5) und dem besten Preisangebot aller Anbieter.

AI summary

Pro

With Pro, an AI summarises this tender: services, requirements, conditions, dates and award criteria, with key figures, a timeline and the weighting, each with the literal quote from the publication.

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In brief
Services
Requirements
Conditions
Dates
Award criteria

An example of the structure without content: no summary is stored for this tender yet.

What is being procured?

Scope of work

Language of the publication

Mit dieser Ausschreibung sucht die Auftraggeberin eine Anbieterin, die den sogenannten First Level Support (FLS) als erste Anlaufstelle für Anfragen und Probleme der Nutzerinnen und Nutzer von softwarebasierten Anwendungen (Fachanwendungen und Systemen) der Auftraggeberin bereitstellt und entsprechende Hilfestellung bietet. Ziel der Auftraggeberin ist es, den FLS schrittweise auf bis zu 14 (optional) Fachanwendungen oder Systeme auszurollen und an die Zuschlagsempfängerin zu übergeben. Mit der Zuschlagsempfängerin soll ein Rahmenvertrag für diese Dienstleistungen abgeschlossen werden.

Key facts, codes and options

Type of contract: Service
Procedure: Open procedure
Trades: Not evident from the available publication data.
CPV: CPV 72000000 – IT services: consulting, software development, Internet and support
CPV 72253000 – Helpdesk and support services
CPV 79512000 – Call centre
CPC: CPC b7f1e45b-1fe5-4e19-8cbb-98006291267d – Computer and related services
Options: Not evident from the available publication data.
Variants: Not evident from the available publication data.
Partial offers: Not evident from the available publication data.

TEXFY assessment: Products, installations, quantities, technical specifications and exclusions are not structured fields of the publication. TEXFY does not analyse the free text on them: check the original text and the tender documents.

Market data for this service

From awards published on simap.ch, without rankings and without rating companies.

Comparable awards

IT services and operations, all of Switzerland, last 12 months

666 awards, bids (median): 6.

Awards: IT services and operations

Range of award prices

IT services and operations, all of Switzerland, last 12 months

CHF 96210 % of the prices were lower

CHF 1’122’681Median: half were lower

CHF 11’671’94510 % of the prices were higher

8 out of 10 award prices were between CHF 962 and CHF 11’671’945.

From 1’086 published award prices in CHF from 11.11.2025 to 10.11.2026, with or without VAT, as published. A single contract can differ widely.

Official source

Go to the official tender

simap project number: 16420
Publication number: 16420-02
Covered by international agreements: Yes
TED (EU): Publication on ted.europa.eu (opens in a new tab)

Checked against simap: 11.11.2026, 12:03

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