Renouvellement logiciel

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Location: Canton VS
Procuring office: Hôpital du Valais - Service Achats IT

Go to the official tender

Awarded directly

According to the simap publication. Values that are not given are deliberately missing here.

Awarded to

As published on simap.ch: winner and price (with or without VAT, as stated).

Award of 30.04.2025Direct award
- ServiceNow Nederland B.V., AmsterdamCHF 1’832’136.00 without VAT

Awards of this contracting authority

Justification

Absence de concurrence effective pour des raisons techniques : Le service concerné repose sur la solution ServiceNow, plateforme propriétaire exploitée uniquement par l’éditeur ServiceNow Inc. ou ses revendeurs certifiés. Aucun autre prestataire ne peut proposer légalement ou techniquement un service de renouvellement ou de maintenance pour cette solution sans passer par le fournisseur agréé.

AI summary

Pro

With Pro, an AI summarises this tender: services, requirements, conditions, dates and award criteria, with key figures, a timeline and the weighting, each with the literal quote from the publication.

This is how an AI summary is structured

In brief
Services
Requirements
Conditions
Dates
Award criteria

An example of the structure without content: no summary is stored for this tender yet.

What is being procured?

Scope of work

Le présent appel d’offres a pour objet le renouvellement et la prestation de services liés à la plateforme ServiceNow pour une durée de quatre (4) ans. Il s’inscrit dans le cadre de la stratégie de digitalisation des processus de gestion des services informatiques (ITSM), ainsi que d’autres processus d’entreprise supportés par la plateforme ServiceNow.

Prestations attendues

Le titulaire du marché devra fournir les prestations suivantes :

Renouvellement des licences ServiceNow existantes, incluant les modules ITSM, ITOM, CMDB, et tout autre module actuellement utilisé.
Support technique et maintenance corrective et évolutive de la plateforme ServiceNow.
Accompagnement et conseil stratégique pour le développement futur de la solution, en lien avec les besoins métiers de l’administration.
Mise en œuvre de nouveaux modules, processus ou automatisations, selon les besoins.
Transfert de compétences et accompagnement des équipes internes (formations, documentation).

Key facts, codes and options

Type of contract: Supply
Type of supply: Purchase
Trades: Not evident from the available publication data.
CPV: CPV 48000000 – Software package and information systems
Options: Not evident from the available publication data.
Variants: Not evident from the available publication data.
Partial offers: Not evident from the available publication data.

TEXFY assessment: Products, installations, quantities, technical specifications and exclusions are not structured fields of the publication. TEXFY does not analyse the free text on them: check the original text and the tender documents.

Market data for this service

From awards published on simap.ch, without rankings and without rating companies.

Comparable awards

Software supply, canton of Valais, last 12 months

17 awards, bids (median): 4.

Awards: Software supply

Range of award prices

Software supply, canton of Valais, last 12 months

CHF 193’75110 % of the prices were lower

CHF 711’709Median: half were lower

CHF 2’958’11910 % of the prices were higher

8 out of 10 award prices were between CHF 193’751 and CHF 2’958’119.

From 17 published award prices in CHF from 11.11.2025 to 04.11.2026, with or without VAT, as published. A single contract can differ widely.

Official source

Go to the official tender

simap project number: 16097
Publication number: 16097-01
Covered by international agreements: Yes

Checked against simap: 10.11.2026, 18:02

Export

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More in the guide

Contract awards in Valais: monthly reports

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