Lizenzen, Support und Wartung der ITSM Lösung

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Location: Canton BE
Procuring office: Parlamentsdienste

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Awarded directly

According to the simap publication. Values that are not given are deliberately missing here.

Awarded to

As published on simap.ch: winner and price (with or without VAT, as stated).

Award of 23.03.2026Direct award
- Ontrex AG, BrüttisellenCHF 1’179’074.60 incl. VAT

Awards of this contracting authority

Justification

Den Zuschlag gemäss Artikel 21 Absatz 2 Buchstabe c BöB erhält die Firma Ontrex AG, da sie als einzige über das notwendige spezifische Know-how zur Weiterführung des Betriebs und Supports der individuell erweiterten Software ServiceWare verfügt. Die Spezialisten von Ontrex verfügen über detaillierte Kenntnisse der komplexen technischen Schnittstellen zu den verschiedenen Umsystemen. Diese Integrationen sind tief in die Systemlandschaft eingebettet und stellen einen kritischen Bestandteil des Gesamtsystems dar. Ein Wechsel der Leistungserbringerin würde eine aufwändige und risikobehaftete Neuimplementierung oder Anpassung dieser Schnittstellen erfordern. Ein Anbieterwechsel wäre mit unangemessenen Kosten, erheblicher Ressourcenbindung sowie wesentlichen Risiken für die Betriebskontinuität und die komplexen Schnittstellen verbunden. Zudem werden die fachlichen Prozesse derzeit neu konzipiert und in einer späteren öffentlichen Ausschreibung inklusive Migration in eine neue Lösung erneut dem Wettbewerb geöffnet.

AI summary

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In brief
Services
Requirements
Conditions
Dates
Award criteria

An example of the structure without content: no summary is stored for this tender yet.

What is being procured?

Scope of work

Language of the publication

Lizenzen, Support und Wartung der ITSM Lösung.

Key facts, codes and options

Type of contract: Service
Trades: Not evident from the available publication data.
CPV: CPV 72260000 – Software-related services
Options: Not evident from the available publication data.
Variants: Not evident from the available publication data.
Partial offers: Not evident from the available publication data.

TEXFY assessment: Products, installations, quantities, technical specifications and exclusions are not structured fields of the publication. TEXFY does not analyse the free text on them: check the original text and the tender documents.

Market data for this service

From awards published on simap.ch, without rankings and without rating companies.

Comparable awards

Software supply, canton of Bern, last 12 months

42 awards, bids (median): 3.

Awards: Software supply

Range of award prices

Software supply, canton of Bern, last 12 months

CHF 253’40510 % of the prices were lower

CHF 618’264Median: half were lower

CHF 3’694’09810 % of the prices were higher

8 out of 10 award prices were between CHF 253’405 and CHF 3’694’098.

From 32 published award prices in CHF from 08.12.2025 to 02.11.2026, with or without VAT, as published. A single contract can differ widely.

Official source

Go to the official tender

simap project number: 34534
Publication number: 34534-01
Covered by international agreements: Yes

Checked against simap: 10.11.2026, 18:02

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