Nutzung und Betrieb städtische ITSM-Lösung «BMC Helix» 2027–2029

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Location: Canton ZH
Procuring office: Stadt Zürich, Organisation und Informatik (OIZ)

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Awarded directly

According to the simap publication. Values that are not given are deliberately missing here.

Awarded to

As published on simap.ch: winner and price (with or without VAT, as stated).

Award of 21.10.2026Direct award
- BMC Helix Distribution B.V., Schiphol-Rijk/NL, KreuzlingenCHF 4’647’676.23 incl. VAT

Awards of this contracting authority

Justification

Die Vergabe der IT Service Management Lösung (ITSM) erfolgt für die kommenden drei Jahre. Ziel ist es, den Betrieb weiterhin sicherzustellen. Die Ablösung der bestehenden ITSM-Lösung wird innerhalb dieser Zeit mittels öffentlicher Ausschreibung geprüft. Eine Folgebeschaffung im Wettbewerb wird frühzeitig vorbereitet.

AI summary

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In brief
Services
Requirements
Conditions
Dates
Award criteria

An example of the structure without content: no summary is stored for this tender yet.

What is being procured?

Scope of work

Mit dieser Vergabe wird der Auftrag für die Nutzung und den Betrieb der städtischen IT

Service Management-Lösung «BMC Helix» für die Jahre 2027 bis 2029 vergeben.

Key facts, codes and options

Type of contract: Supply
Type of supply: Rental
Trades: Not evident from the available publication data.
CPV: CPV 48000000 – Software package and information systems
Options: Not evident from the available publication data.
Variants: Not evident from the available publication data.
Partial offers: Not evident from the available publication data.

TEXFY assessment: Products, installations, quantities, technical specifications and exclusions are not structured fields of the publication. TEXFY does not analyse the free text on them: check the original text and the tender documents.

Market data for this service

From awards published on simap.ch, without rankings and without rating companies.

Comparable awards

Software supply, canton of Zurich, last 12 months

92 awards, bids (median): 5.

Awards: Software supply

Range of award prices

Software supply, canton of Zurich, last 12 months

CHF 194’58010 % of the prices were lower

CHF 621’441Median: half were lower

CHF 6’320’65210 % of the prices were higher

8 out of 10 award prices were between CHF 194’580 and CHF 6’320’652.

From 112 published award prices in CHF from 20.11.2025 to 09.11.2026, with or without VAT, as published. A single contract can differ widely.

Official source

Go to the official tender

simap project number: 47109
Publication number: 47109-01
Covered by international agreements: Yes

Checked against simap: 11.11.2026, 08:08

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