Weiterentwicklung der Contact Center und Vermittler Plattformen SBB (als SaaS Lösung)

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Location: Canton GR
Procuring office: SBB CFF FFS Infra-Telecom und Elektroanlagen

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Awarded directly

According to the simap publication. Values that are not given are deliberately missing here.

Awarded to

As published on simap.ch: winner and price (with or without VAT, as stated).

Award of 06.03.2026Direct award
- T&N Telekom & Netzwerk AG, DietlikonCHF 5’561’745.00 incl. VAT

Awards of this contracting authority

Justification

Gestützt auf Art. 21 Abs 2 Bst. e BöB wird der Auftrag ausfolgenden Gründen freihändig vergeben: Am Januar 2019 wurde der Zuschlag für die Contact Center Lösung erteilt. Der Wartungsvertrag hat eine Laufzeit bis maximal zum 01. November 2030 Aufgrund von Erweiterungen und Leistungseinkäufen, die zum Zeitpunkt der Ausschreibung noch nicht bekannt waren, wird die Vergabesumme vor Ablauf der Vertragsdauer ausgeschöpft sein. Um den Lifecycle wie geplant aufrecht zu erhalten, erhöht die SBB die Vergabesumme um CHF 5`145`000. Eine spätere Ersatzbeschaffung für die Lösung ist in Vorbereitung. Die SBB wird den Bedarf zu einem späteren Zeitpunkt öffentlich ausschreiben.

AI summary

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What is being procured?

Scope of work

Wartung vom Contact Center und Vermittlerlösung der SBB mit einer integralen Software as a Service (SaaS) Lösung.

Key facts, codes and options

Type of contract: Service
Trades: Not evident from the available publication data.
CPV: CPV 32500000 – Telecommunications equipment and supplies
Options: Not evident from the available publication data.
Variants: Not evident from the available publication data.
Partial offers: Not evident from the available publication data.

TEXFY assessment: Products, installations, quantities, technical specifications and exclusions are not structured fields of the publication. TEXFY does not analyse the free text on them: check the original text and the tender documents.

Market data for this service

From awards published on simap.ch, without rankings and without rating companies.

Comparable awards

Cloud and hosting, canton of Graubünden, last 12 months

3 Awards.

Awards: Cloud and hosting

Range of award prices

Cloud and hosting, all of Switzerland, last 12 months

CHF 651’22310 % of the prices were lower

CHF 4’915’305Median: half were lower

CHF 60’070’05210 % of the prices were higher

8 out of 10 award prices were between CHF 651’223 and CHF 60’070’052.

From 90 published award prices in CHF from 27.11.2025 to 04.11.2026, with or without VAT, as published. A single contract can differ widely.

Official source

Go to the official tender

simap project number: 32613
Publication number: 32613-01
Covered by international agreements: Yes

Checked against simap: 10.11.2026, 18:02

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