Procurement of an ITSM/ESM solution with self-service functionality

Location: Canton ZH
Procuring office: ETH Zürich - Abt. Procurement Services VPIN
Requesting office: ETH Zürich - Abt. Informatikdienste

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Awarded

According to the simap publication. Values that are not given are deliberately missing here.

Awarded to

As published on simap.ch: winner and price (with or without VAT, as stated).

Lot 1: Procurement of an ITSM/ESM solution with self-service portalAward of 30.10.20267 bids
- DXC Technology Switzerland GmbH, WallisellenCHF 6’000’000.00 incl. VAT

Awards of this contracting authority

Justification

Die Zuschlagsempfängerin hat in den Zuschlagskriterien ZK2 «Funktionale Anforderungen», ZK3 «Lösungskonzept und Projektvorgehen» sowie ZK6 «Anbieterpräsentation» die höchste Punktzahl erreicht und damit das vorteilhafteste Angebot eingereicht.

AI summary

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In brief
Services
Requirements
Conditions
Dates
Award criteria

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What is being procured?

Scope of work

Language of the publication

ITSM/ESM solution with self-service portal, form editor, workflow engine, CMDB, modules, and all necessary administration and development tools.

Key facts, codes and options

Type of contract: Supply
Type of supply: Purchase
Procedure: Open procedure
Trades: Not evident from the available publication data.
CPV: CPV 48000000 – Software package and information systems
CPV 72000000 – IT services: consulting, software development, Internet and support
Options: Not evident from the available publication data.
Variants: Not evident from the available publication data.
Partial offers: Not evident from the available publication data.

TEXFY assessment: Products, installations, quantities, technical specifications and exclusions are not structured fields of the publication. TEXFY does not analyse the free text on them: check the original text and the tender documents.

Market data for this service

From awards published on simap.ch, without rankings and without rating companies.

Comparable awards

Software supply, canton of Zurich, last 12 months

91 awards, bids (median): 5.

Awards: Software supply

Range of award prices

Software supply, canton of Zurich, last 12 months

CHF 194’58010 % of the prices were lower

CHF 607’882Median: half were lower

CHF 6’356’28010 % of the prices were higher

8 out of 10 award prices were between CHF 194’580 and CHF 6’356’280.

From 111 published award prices in CHF from 20.11.2025 to 09.11.2026, with or without VAT, as published. A single contract can differ widely.

Official source

Go to the official tender

simap project number: 29054
Publication number: 29054-03
Covered by international agreements: Yes

Checked against simap: 10.11.2026, 18:02

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