Neue IT-Lösung für kundenzentrierte Abrechnungs- und Serviceprozesse Energie & Netze

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Location: Place open, contracting authority in canton BE
Procuring office: BKW Energie AG - Procurement Services

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Awarded

According to the simap publication. Values that are not given are deliberately missing here.

Awarded to

As published on simap.ch: winner and price (with or without VAT, as stated).

Lot 1: Customer Relationship ManagementAward of 08.05.202610 bids
- NEXPLORE AG, Gwatt (Thun)CHF 11’772’865.08 incl. VAT
Lot 2: Vertragsmanagement und Abrechnung für Messwert basierte TarifeAward of 08.05.20265 bids
- NEXPLORE AG, Gwatt (Thun)CHF 13’471’680.36 incl. VAT

Awards of this contracting authority

Justification

Die Firma Nexplore AG hat basierend auf der Bewertung der eingegangenen Angebote und der Beurteilung der Zuschlagskriterien 9'322.4 von 10’000 möglichen Punkten erreicht. Dies entspricht der höchsten Punktzahl und stellt dementsprechend das vorteilhafteste Angebot dar. Die massgebenden Merkmale und Vorteile dieses Angebotes liegen insbesondere in der Bewertung der Zuschlagskriterien Preis und Anforderungen.

Awarded

Justification

Die Firma Nexplore AG hat basierend auf der Bewertung der eingegangenen Angebote und der Beurteilung der Zuschlagskriterien 7'057.9 von 10’000 möglichen Punkten erreicht. Dies entspricht der höchsten Punktzahl und stellt dementsprechend das vorteilhafteste Angebot dar. Die massgebenden Merkmale und Vorteile dieses Angebotes liegen insbesondere in der Bewertung der Zuschlagskriterien Anforderungen und Anbieterpräsentation.

AI summary

Pro

With Pro, an AI summarises this tender: services, requirements, conditions, dates and award criteria, with key figures, a timeline and the weighting, each with the literal quote from the publication.

This is how an AI summary is structured

In brief
Services
Requirements
Conditions
Dates
Award criteria

An example of the structure without content: no summary is stored for this tender yet.

What is being procured?

Scope of work

Los 1 umfasst die Bereiche kaufmännisches Vertragsmanagement, Kundenservice, Netzanschlussmanagement, Marketing sowie die übergreifende Steuerung und Orchestrierung kunden- und partnerbezogener Prozesse.

Key facts, codes and options

Type of contract: Service
Procedure: Open procedure
Trades: Not evident from the available publication data.
CPV: CPV 72000000 – IT services: consulting, software development, Internet and support
CPV 48100000 – Industry specific software package
CPV 48400000 – Business transaction and personal business software package
CPV 48600000 – Database and operating software package
CPV 48900000 – Miscellaneous software package and computer systems
CPV 72200000 – Software programming and consultancy services
CPV 72300000 – Data services
CPV 72500000 – Computer-related services
Options: Not evident from the available publication data.
Variants: Not evident from the available publication data.
Partial offers: Not evident from the available publication data.

TEXFY assessment: Products, installations, quantities, technical specifications and exclusions are not structured fields of the publication. TEXFY does not analyse the free text on them: check the original text and the tender documents.

Market data for this service

From awards published on simap.ch, without rankings and without rating companies.

Comparable awards

IT services and operations, all of Switzerland, last 12 months

662 awards, bids (median): 6.

Awards: IT services and operations

Range of award prices

IT services and operations, all of Switzerland, last 12 months

CHF 96010 % of the prices were lower

CHF 1’120’962Median: half were lower

CHF 11’591’20810 % of the prices were higher

8 out of 10 award prices were between CHF 960 and CHF 11’591’208.

From 1’080 published award prices in CHF from 11.11.2025 to 09.11.2026, with or without VAT, as published. A single contract can differ widely.

Official source

Go to the official tender

simap project number: 26383
Publication number: 26383-03
Covered by international agreements: Yes
TED (EU): Publication on ted.europa.eu (opens in a new tab)

Checked against simap: 10.11.2026, 18:02

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Award, reasons and appeal

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