Serviceware Processes Lizenzwartung und weitere Dienstleistungen

Published in German / French. Sign in and TEXFY shows the texts in English. Sign in

Location: All of Switzerland
Procuring office: Swissgrid AG

Go to the official tender

Awarded directly

According to the simap publication. Values that are not given are deliberately missing here.

Awarded to

As published on simap.ch: winner and price (with or without VAT, as stated).

Award of 06.11.2024Direct award
- Ontrex AG, BrüttisellenCHF 2’810’600.00 incl. VAT

Awards of this contracting authority

Justification

Freihändige Vergabe nach Art. 21 Abs. 2 Bst. c BöB. Der Zuschlag für den Weitbetrieb, Support und die notwendigen Anpassungen an der bestehenden Serviceware-Lösung geht an die Firma Ontrex AG. Die Applikation „Serviceware Processes“ zur Steuerung und Automatisierung von Service-Prozessen ist bereits seit 2006 bei Swissgrid im Einsatz und speziell auf die Bedürfnisse von Swissgrid zugeschnitten. Zwischenzeitlich wurden umfangreiche Entwicklungen vorgenommen, worunter eine Vielzahl von Schnittstellen und Prozessen fällt, welche mit Serviceware Processes abgebildet werden. Ein anbieterbezogener oder produktebezogener Wechsel ist keine angemessen Alternative unter Berücksichtigung der Wechselkosten, technischen Risiken sowie in Bezug auf den zeitlichen Aufwand für die Ablösung.

AI summary

Pro

With Pro, an AI summarises this tender: services, requirements, conditions, dates and award criteria, with key figures, a timeline and the weighting, each with the literal quote from the publication.

This is how an AI summary is structured

In brief
Services
Requirements
Conditions
Dates
Award criteria

An example of the structure without content: no summary is stored for this tender yet.

What is being procured?

Scope of work

Language of the publication

Wartung, Support sowie Entwicklungs- und Beratungsleistungen für die bestehende Software über die nächsten 2 Jahre (01.01.2025-31.12.2026) unter dem bestehenden Vertrag.

Key facts, codes and options

Type of contract: Service
Trades: Not evident from the available publication data.
CPV: CPV 72000000 – IT services: consulting, software development, Internet and support
CPC: CPC b7f1e45b-1fe5-4e19-8cbb-98006291267d – Computer and related services
Options: Not evident from the available publication data.
Variants: Not evident from the available publication data.
Partial offers: Not evident from the available publication data.

TEXFY assessment: Products, installations, quantities, technical specifications and exclusions are not structured fields of the publication. TEXFY does not analyse the free text on them: check the original text and the tender documents.

Market data for this service

From awards published on simap.ch, without rankings and without rating companies.

Comparable awards

IT services and operations, all of Switzerland, last 12 months

662 awards, bids (median): 6.

Awards: IT services and operations

Range of award prices

IT services and operations, all of Switzerland, last 12 months

CHF 96010 % of the prices were lower

CHF 1’120’962Median: half were lower

CHF 11’591’20810 % of the prices were higher

8 out of 10 award prices were between CHF 960 and CHF 11’591’208.

From 1’080 published award prices in CHF from 11.11.2025 to 09.11.2026, with or without VAT, as published. A single contract can differ widely.

Official source

Go to the official tender

simap project number: 6160
Publication number: 6160-01
Covered by international agreements: Yes

Checked against simap: 10.11.2026, 18:02

Export

This is not an official publication. Only the data published on the platform www.simap.ch is authoritative. Dies ist keine amtliche Veröffentlichung. Massgebend sind die auf der Plattform www.simap.ch veröffentlichten Daten. Anyone who reuses this data complies with the conditions of simap.ch: terms, section 6.

More in the guide

Report a data error

Is something on this page wrong, missing or badly translated? We check every report. We correct our own classification and translations ourselves; what simap publishes can only be changed by the contracting authority.