IT services: consulting, software development, Internet and support – DION 136 – KI-Telefonvermittlung

Procuring office: Burgenländische Krankenanstalten-Gesellschaft m.b.H.

At a glance

Deadline: 27.11.2026, 14:0016 days left
Place: Burgenland region, Austria
Type: Service
Procedure: Negotiated procedure with prior publication

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Taken from TED: 29.10.2026, 08:10

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Scope of work

Original language: German

Die Burgenländische Krankenanstalten-Gesellschaft m.b.H. (Gesundheit Burgenland) beschafft im Verhandlungsverfahren mit vorheriger Bekanntmachung einen Rahmenvertrag über eine KI-gestützte Telefonvermittlung (KI-Sprachassistent) für ihre Standorte. Die Lösung nimmt eingehende Anrufe automatisiert entgegen, erkennt das Anliegen in natürlicher Sprache, erteilt Standardauskünfte, vermittelt an die zuständige Stelle, nimmt Nachrichten und Rückrufwünsche strukturiert auf und stellt jederzeit die Übergabe an einen Menschen sicher; in einer Ausbaustufe unterstützt sie die Terminvergabe. Leistungsumfang: Konzeption, Softwarebereitstellung, Integration in die bestehende Mitel-Telefonieinfrastruktur und die Plattform des IT-Dienstleisters der AG, Schnittstelle ins ERP (SAP) bzw. zu Kalenderfunktionen / Plantafeln sowie Inbetriebnahme, Schulung, Betrieb, Wartung, Support und Weiterentwicklung. Projektsprache Deutsch. Weitere optionale Auftraggeberinnen gem. Teilnahmeunterlage.

Key facts

Status: Open, deadline 27.11.2026, 14:00
Notice: Contract notice750129-2026
Type of contract: Service
Procedure: Negotiated procedure with prior publication
CPV: 72000000 – IT services: consulting, software development, Internet and support72212900 – Miscellaneous software development services and computer systems48000000 – Software package and information systems72260000 – Software-related services64210000 – Telephone and data transmission servicesand 1 moreCPV names: © European Union, Publications Office (CPV 2008).
Place of performance: Burgenland region, Austria
Contracting authority: Burgenländische Krankenanstalten-Gesellschaft m.b.H., Eisenstadt, Austria
Treaty scope (WTO GPA): No

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