Miscellaneous software development services and computer systems – Virtuelle Tourist-Information - KI-basierte Gästeberatung, Los 3 - Künstliche Intelligenz (KI) / KI-Chatbot / Gästeberatungssystem

Procuring office: Felsenland Südeifel Tourismus GmbH

At a glance

Deadline: 13.11.2026, 10:002 days left
Place: Germany
Type: Service
Procedure: Negotiated procedure with prior publication

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Taken from TED: 16.10.2026, 18:18

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Scope of work

Original language: German

Die Felsenland Südeifel Tourismus GmbH errichtet gemeinsam mit vier Projektpartnern (TOURISTIK GmbH Gerolsteiner Land, Zweckverband Feriengebiet Bitburger Land, Verbandsgemeinde Prüm / Tourist-Information Prümer Land, Verbandsgemeinde Arzfeld / Tourist-Information Islek) im Rahmen des Projekts "Virtuelle Tourist-Information - KI-basierte Gästeberatung" eine flächendeckende, 24/7 verfügbare, mehrsprachige und barrierefreie touristische Informations- und Beratungsinfrastruktur in der Südeifel und im Gerolsteiner Land. Das Vorhaben wird aus Mitteln des EFRE Rheinland-Pfalz 2021-2027 (Öffentliche Tourismusinfrastruktur - Tourismus 4.0) gefördert. Gegenstand dieser Bekanntmachung ist Los 3 - Künstliche Intelligenz: die Konzeption, Entwicklung, Integration, der Betrieb und die fortlaufende Weiterentwicklung eines KI-gestützten Gästeberatungssystems bis zum 31.12.2038. Das System wird als sprachgesteuerter, avatarbasierter KI-Chatbot auf den 18 Informationskiosken des Loses 1 und über die digitale Service-Plattform des Loses 2 auf den mobilen Endgeräten der Gäste ausgespielt. Die Lose 1 (Hardware) und 2 (Digitale Service-Plattform) werden gesondert ausgeschrieben. Bietergemeinschaften sind ausdrücklich erwünscht.

Key facts

Status: Open, deadline 13.11.2026, 10:00
Notice: Contract notice712759-2026
Type of contract: Service
Procedure: Negotiated procedure with prior publication
CPV: 72212900 – Miscellaneous software development services and computer systems48000000 – Software package and information systems72261000 – Software support services72322000 – Data management services72415000 – World wide web (www) site operation host servicesand 1 moreCPV names: © European Union, Publications Office (CPV 2008).
Place of performance: Germany
Contracting authority: Felsenland Südeifel Tourismus GmbH, Bollendorf, Germany
Treaty scope (WTO GPA): Yes, at least one lot: open to suppliers from Switzerland and the other GPA parties

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